.GGWhat to include
Submit a support request with the original request reference, a factual description of the issue and the resolution you are seeking. Keep any timeline concise and avoid private credentials.
Where to follow up
Check My requests for the response. If you send additional information, include the earlier reference so the team can connect the conversation.
Before any transaction
Confirm cancellation and refund terms with the team before agreeing to a purchase. This enquiry website does not process payments or issue automatic refunds.